Virta

How to Add Your Operator Name and Station Amenities

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Learn how to add your operator name and station amenities in Virta Hub. The EU Alternative Fuels Infrastructure Regulation (AFIR) requires this information for public charge points. Drivers also see it in charging apps and maps.

 

Why this information matters

  • AFIR compliance. AFIR requires the operator of every public charge point to be published to the national access points. Virta shares this data automatically once it is in Virta Hub.
  • Roaming visibility. Roaming partners can reject charging locations without an operator name. Your charge points may then no longer appear in driver apps.
  • Your brand. Charging apps and maps show the operator name on every charge point. Without it, drivers see "Virta" or a technical ID instead of your company.
  • More charging sessions. Drivers choose charging locations where they can get a coffee, use a bathroom or go shopping. Apps rank charging locations with amenities higher.

If you manage several organisations in Virta Hub, repeat the steps for each one.

 

Add your operator name

The operator is the company that manages and operates your charge points day to day. Enter its legal name, exactly as it appears in the company register.

  1. Go to Organisation > Information.
  2. In the Operator name field, enter the legal name of the operator.
  3. Click Save.
hub.test.virta.global_organisation_information.webp

Note: The operator name is not your e-invoicing operator, such as Basware or Pagero.

Not sure which name to enter? If a driver had a problem at your charge point, whose name should they see? That is your operator.

 

Add your station amenities

Amenities tell drivers what they can find near your charging location. You add them per station or pool. A pool is one charging location with one or more charging stations.

  1. Go to Stations and select a station/pool.
  2. Click Edit station/Edit pool
  3. Open the Additional information tab.
  4. Select the Parking type and enter the number of Parking spaces, including spaces for disabled drivers.
  5. Under Vehicle types, select the vehicles that can park and charge at the station/pool.
  6. Under Facilities, select all amenities nearby. If something is missing from the list, add it under Other facilities.
  7. Click Save.
  8. Repeat for each station/pool.
hub.test.virta.global_stations_list_isArchived=activeOnly&includeEmptyPools=false&includeSubSellers=true&view=list.webp

Tip: Select trucks or buses only if they can actually park and charge at the pool.

 

Available options

  • Parking type: along motorway, on driveway, on street, parking garage, parking lot, underground garage.
  • Vehicle types: bus, disabled, motorcycle, personal vehicle, personal vehicle with trailer, rigid truck, semi tractor, truck with trailer, van.
  • Facilities: airport, bathrooms, bike sharing, bus stop, café, carpool parking, fuel station, hotel, lights, mall, metro station, museum, nature, parking lot, recreation area, restaurant, resting facilities, roof or canopy, sports, supermarket, taxi stand, train station, tram stop, WiFi.

 

Frequently asked questions

Different companies operate some of my charge points. What should I enter?

Virta Hub stores one operator name per organisation. Enter the operator that runs most of your charge points. Then contact our support team with the exceptions: the charge point ID, EVSE-ID and the operator's legal name for each one.

Our company owns the charging stations, but another company runs them. Who is the operator?

The company that runs them day to day. Owning the site or the hardware does not make a company the operator.

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