1. How to Access Alerts on Virta Hub

2. How to Add a New Alert

3. Trigger Rules

4. Virta Self-Healing

5. How to Manage Alerts

Let's start!

1. How to Access Alerts on Virta Hub

To begin, log in to the Virta Hub. Once logged in, you'll notice a bell icon on the top right side of the screen.

Give it a click, and it will take you straight to the "Your updates" page.

When you navigate to the "Your updates" page, you'll easily spot the latest alerts under the "Your updates" section. This gives you a quick overview of recent updates within your organisation. Now, let's explore how to set up a new alert.

Note
Please note that users with the roles of Administrator, Driver Manager, Charging Manager, and Technician can access and set up alerts.

2. How to Set up a New Alert

Locate the "Available actions" on the right side of the page to create a new alert. Click on " Manage alerts". You will see "+ Add alert". Just give it a click.

To add an alert, you'll need to provide an alert name and a description and choose the relevant organisation. 

3. Trigger rules

You can set specific rules to activate the alert. You can set it to trigger based on changes in station status, error codes sent by stations, or various charging session parameters such as price, average power, duration, and consumption.

You can easily select the appropriate option from the "Data status" drop-down menu to set the trigger alert rule. You can refine the trigger rule using the "Value" drop-down menu. Let's take a closer look at each of these options:

2. Station status

You can trigger alerts based on the status of the charging stations, such as Offline, Faulted, or Unavailable. 

3. Security Event Notification

Ensure the safety of your charging stations by setting up alerts for security events. This feature includes 'Tamper detection' and 'Invalid Firmware Signature'. The 'Invalid Firmware Signature' alert notifies you when someone tries to update the firmware of a charger with an invalid firmware file. Read more about adding firmware files from here.

Our advanced notification system immediately springs into action to alert you, ensuring that you stay in the loop and can take appropriate action.

4. Session Average Power

You can easily set alerts based on the desired power value for your charging points. Simply select the desired average power limit in kilowatts from the drop-down menu in the value field.

5. Session duration

You can customise the duration of charging sessions in minutes. You can easily set the session duration alert by clicking the drop-down menu in the "Value" field according to your preference.

6. Session total energy

You can control the total energy threshold for each charging session in kilowatt-hours (kWh). Set the exact threshold based on your preferences under the "Value" field drop-down menu.

Once you have completed the setup, click the "Next" button. You will be directed to the corresponding page to complete the new alert.

Notification Method

From the drop-down menu, select the team member(s) you want to notify. In the "Notification Preference" section, you can select how you prefer to receive the alerts. You can opt for notifications only or choose to receive them via email as well.

You can also customise the delivery of notifications by selecting options from the drop-down menu in the "Notify" field.

Please note that the delivery schedules of alerts are based on the location of your organisation.

Once you are happy with the setup, click the "Create alert" button at the bottom of the page. 

You have now successfully created an alert for your charging points. This feature allows you to keep your organisation up-to-date on any changes. Now, let's see how to edit and delete notifications.

4. Virta Self-Healing

Virta Self-healing is an advanced extension of Virta Hub alerts, designed to automatically resolve errors in charging stations, reducing the need for manual intervention and minimising downtime. This feature enhances your charging network uptime by ensuring charging points remain available through automated fault recovery, eliminating the need for manual reboots. By streamlining operations, Virta Self-healing saves time and reduces operational costs, ensuring chargers are always ready for EV drivers, even beyond standard business hours. 

To activate Virta Self-Healing, you will follow these easy steps: 

1. Create a new alert, name it, and choose the relevant organisation. 
2. To find stations which need healing, select "Station status" from "Data source" dropdown. Set the value as "Faulted" to apply healing for all faulted stations.  
3. If you want to be more specific and apply healing for specific error code, choose "error codes" from data source dropdown and pick a specific error code, like connector lock failure, as an alert definition. 
4. You can apply the alert for multiple organisations by checking the box to include all sub-organisations or select specific organisations to receive alerts. 
5. Check the "Reboot once after the alert" option, and proceed to the next step. 
6. You can also specify which team member receives the alert.  
7. Choose your notification preferences, such as alerts only or email notifications. 
8. Once configured, click "Create Alert" to finalise. 

That's it! You have now successfully activated Virta Self-healing. 

5. How to Manage Alerts 

To edit, customise, or delete your alerts, follow these simple steps:

1. Go to the Notifications page on your dashboard.
2. Look for the "Your updates" field, where you'll find a list of your organisation's previous alerts.
3. On the right side, under "Available actions," click on "Manage alerts."

You will now be taken to the "Your configured alerts" section. 

• To modify or delete an alert, click the circle on the left side of the alert you want to change. This will reveal new options on the right side, including "Edit alert," "Delete alert," and "+add alert."
• Click on the relevant field ("Edit alert" or "Delete alert") to make the desired changes.
• Once you've made your edits or deletions, remember to click "Save changes."

That's all! You now know how to create new alerts, set trigger rules, and easily manage them. If you have any questions or need assistance, please don't hesitate to reach out to our support team. We're here to help!