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Roles description

  • Updated

Each user has a specific role in their organisation. You can see your role in the left-side menu under your organisation's logo and your username. 

 

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In brief

We have defined 6 roles for the time being. 

  • Owner: these users are the main administrator of their organisation. They can do everything that is allowed for their organisation's modules and are responsible for the accuracy of their company data.
  • Manager: these users have almost the same rights as the Owner - they are equipped to deal will all work related to managing a charging network
  • Charging network manager: these users have the same rights as the Manager, except that they can not see any EV driver data.
  • Technician: these users have all the tools they need to properly support and maintain a charging network. They can access all technical information related to stations such as basic hardware description, alerts, errors, logs - as well as resolving actions (reboot, release, etc.)
  • Monitoring: these users can view the usage of the system, money flows, invoices and basic reports. They are mainly in view - not edit - mode.
  • Receptionist: these users are responsible for simple daily actions such as giving access to private chargers or starting a charging event.

Please note that roles evolve with the system. New ones will be created and existing ones will gain access to more features as we build them.

 

Access to EV driver data

We care about your customers' data. For this reason, viewing it is reserved to specific modules:

  • EV drivers > Find
  • EV drivers > Manage
  • EV drivers > History

as well as specific roles:

  • Owner
  • Manager

Please pay attention to these when naming new team members. You can always refer back to the table below for more detail.

 

Detailed permissions

By definition, Owners always have access to all functionalities their organisation has access to.

Example: if my organisation has access to Stations > Find, my Owner has access to all permissions under the Stations > Find module.

For this reason, Owners are not represented in the table below.

 

More information about modules: Organisation modules

Module Submodule   Status Manager Charging network manager Technician Monitoring Receptionist  
General navigation Dashboard View module Released ✅ ✅ ✅ ✅ ✅  
Settings View module Released ✅ ✅ ✅ ✅ ✅  
Edit account information Released ✅ ✅ ✅ ✅ ✅  
Activate MFA Released ✅ ✅ ✅ ✅ ✅  
Support View module Released ✅ ✅ ✅ ✅ ✅  
Notifications View module Released ✅ ✅ ✅ ✅ ✅  
Alerts View module Released ✅ ✅ ✅ ❌ ❌  
Reports View module Released ✅ ✅ ❌ ✅ ❌  
Station management



 Find View Find tab Released ✅ ✅ ✅ ✅ ✅  
View/search station/pool list Released ✅ ✅ ✅ ✅ ✅  
View station/pool info widgets Released ✅ ✅ ✅ ✅ ✅  
Generate station/pool info reports Released ✅ ✅ ❌ ✅ ❌  
Manage Add/edit/archive stations Released ✅ ✅ ✅ ❌ ❌  
Batch operation: add/edit/archive stations Released ✅ ✅ ❌ ❌ ❌  
Create/edit/delete pools Released ✅ ✅ ✅ ❌ ❌  
View & use controls Released ✅ ✅ ✅ ❌ ✅  
Batch operation: use controls Released in autumn 2022 ✅ ✅ ✅ ❌ ❌  
Update station firmware* Released in autumn 2022 ✅ ✅ ✅ ❌ ❌  
Batch operation: update stations firmware Released in autumn 2022 ✅ ✅ ❌ ❌ ❌  
Change station configurations* Released in autumn 2022 ✅ ✅ ❌ ❌ ❌  
Batch operation: change stations configurations Released in autumn 2022 ✅ ✅ ❌ ❌ ❌  
Upload diagnostics file* Released in autumn 2022 ✅ ✅ ❌ ❌ ❌  
View administrative state Released ✅ ✅ ✅ ✅ ✅  
Edit administrative state Released ✅ ✅ ✅ ❌ ❌  
Manage station alerts Released ✅ ✅ ✅ ❌ ❌  
Invite/assign technician role Released ✅ ✅ ❌ ❌ ❌  
Charging history View History tab Released ✅ ✅ ✅ ✅ ✅  
View charging sessions Released ✅ ✅ ✅ ✅ ✅  
Manage charging session alerts Released ✅ ✅ ✅ ❌ ❌  
View charging history widgets Released ✅ ✅ ✅ ✅ ✅  
Generate station charging history reports Released ✅ ✅ ❌ ✅ ❌  
Access management View Access management tab Released ✅ ✅ ❌ ❌ ✅  
View authorised users Released ✅ ✅ ❌ ❌ ✅  
Edit authorised users Released ✅ ✅ ❌ ❌ ✅  
Edit access preferences Released ✅ ✅ ❌ ❌ ❌  
Invite/assign receptionist role Released ✅ ✅ ❌ ❌ ❌  
Tariffs View Tariffs tab Released ✅ ✅ ❌ ✅ ❌  
View station tariffs Released ✅ ✅ ❌ ✅ ❌  
Edit station tariffs Released ✅ ✅ ❌ ❌ ❌  
Logs View Logs tab Released ✅ ✅ ✅ ❌ ❌  
Search logs Released ✅ ✅ ✅ ❌ ❌  
Download logs Released ✅ ✅ ✅ ❌ ❌  
Settings*

 View Settings tab Released ✅ ✅ ❌ ❌ ❌  
Get notifications for available firmware updates Released ✅ ✅ ✅ ❌ ❌  
Upload a firmware update file Released ✅ ✅ ❌ ❌ ❌  
Customership View module Released ✅ ✅ ❌ ✅ ❌  
My organisation View Basic information tab Released ✅ ✅ ❌ ✅ ❌  
View basic information Released ✅ ✅ ❌ ✅ ❌  
Edit basic information Released ❌ ❌ ❌ ❌ ❌  
Invite/assign monitoring role Released ✅ ✅ ❌ ❌ ❌  
Billing View Billing information tab Released ✅ ✅ ❌ ✅ ❌  
View general information Released ✅ ✅ ❌ ✅ ❌  
Edit general information Coming soon ❌ ❌ ❌ ❌ ❌  
View settlement information Released ✅ ✅ ❌ ✅ ❌  
Edit settlement information Coming soon ❌ ❌ ❌ ❌ ❌  
My team View My team tab Released ✅ ✅ ❌ ✅ ❌  
View team members Released ✅ ✅ ❌ ✅ ❌  
Invite team members Released ✅ ✅ ❌ ❌ ❌  
Invite/assign manager role Released ✅ ✅ ❌ ❌ ❌  
Archive team members Released ✅ ✅ ❌ ❌ ❌  
Restore/delete archived team members Released ✅ ✅ ❌ ❌ ❌  
Switch owner Released ❌ ❌ ❌ ❌ ❌  
Reseller View module Released ✅ ✅ ❌ ❌ ❌  
Create sub-organisation with similar modules as the parent Released ✅ ✅ ❌ ❌ ❌  
Create sub-organisation with a custom set of modules Coming soon ✅ ✅ ❌ ❌ ❌  
Edit sub-organisation modules Coming soon ✅ ✅ ❌ ❌ ❌  
Generate new organisation invitation Released ✅ ✅ ❌ ❌ ❌  
EV Drivers View module Coming soon ✅ ❌ ❌ ❌ ❌  
Find View/search EV driver list Coming soon ✅ ❌ ❌ ❌ ❌  
View EV driver info widgets Coming soon ✅ ❌ ❌ ❌ ❌  
Generate EV driver info reports Coming soon ✅ ❌ ❌ ❌ ❌  
Manage Add new EV driver Coming soon ✅ ❌ ❌ ❌ ❌  
Edit EV drivers Released ✅ ❌ ❌ ❌ ❌  
Charging tags
 Add, edit and remove charging tags Released ✅ ❌ ❌ ❌ ❌  
History View History tab Coming soon ✅ ❌ ❌ ❌ ❌  
View EV driver activity history Coming soon ✅ ❌ ❌ ❌ ❌  
Generate EV driver activity reports Coming soon ✅ ❌ ❌ ❌ ❌  
 


*Firmware update related action are allowed only users who have right role and have access to firmware update module.

In need of some specific role? Please share your ideas with us.

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Comments

3 comments

Date Votes
  • Renzo Iten

    The charging network manager role is now available in the NAP. It should no longer say "coming soon" in the table?

    1
  • Renzo Iten

    When is the "Customer support" role coming?

    0
  • Moritz Fischer

    When is the "Customer support" role coming?

    1

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