Hello and welcome!

This guide provides answers to the most common questions regarding the transition of your organisation from the Virta Admin Panelto the Virta Hub. 

 1. How can I create Virta Hub credentials in the Virta Admin Panel? What are the necessary steps to get started?

Getting started with Virta Hub is a breeze! 

•  Log in to your Virta Admin Panel account.
• A helpful pop-up will guide you through the simple steps to transition to the Virta Hub
• If you want to invite your Team onboard, this support article explains the simple steps. 

If you already have Virta Hub credentials, you can continue using them without the need to create new ones through this process.

2. How will the Virta Hub improve my experience? 

Virta Hub is designed to streamline and optimise your daily operations, providing a more efficient and user-friendly experience. Here's how:

• Seamless Station Management
  Virta Hub dashboard is designed for swift navigation and updates, streamlining your team's operations and saving time.
  
  
• Enhanced EV Driver Experience 
  With the Virta Hub dashboard, you can easily import and manage EV driver data effortlessly, cutting down manual work and escalating setup speed.
  
  
• Optimised Organisation Management
  You can customise tariffs on the Virta Hub for maximum revenue control. You can also refine your team's roles for improved data security. Plus, it lets you manage sub-organisations with precision for top-tier reporting. 

• In-depth Reporting at Your Fingertips 
  With minimal effort, you can access business reports in a snap and create detailed documents for strategic decision-making.
  
  
• Proactive Change Monitoring 
  Virta Hub lets you stay ahead with real-time updates on organisational adjustments, ensuring your operations are secure and responsive to protect your interests and boost driver satisfaction.
  
  
• Effortless Support and System Insights 
  You can access a pool of FAQs and guides for hassle-free onboarding and use. Plus, it helps you keep your operations smooth with live updates on the system and maintenance schedules.

Transitioning to Virta Hub empowers you to manage operations more efficiently, providing a seamless and secure experience for both your team and EV drivers.

3. I'm new to Virta Hub. How can I learn to use it?

Please refer to the Onboarding Guide for step-by-step instructions and essential information.

4. Will there be any downtime during the transition to Virta Hub? 

No, the transition to Virta Hub will be seamless, allowing you to start using it immediately without any disruption to your daily operations. 
 

5. When does my organisation’s Virta Admin Panel be deactivated?

The closure date varies bys. Upon logging into the Virta Admin Panel, please check for a pop-up notification on the front page for specific details.

• Small to mid-sized organizations will transition by the end of February 2025.
• Larger organisations with complex pricing structures will follow in late summer 2025.

The Virta Admin Panel will remain accessible until all essential functionalities are available in Virta Hub or an alternative solution is implemented.

6. Is the data from Virta Admin Panel compatible with the Virta Hub? 
Yes, the data from your Virta Admin Panel account is fully compatible with Virta Hub, as they share the same data source. This ensures that all data related to your chargers or EV drivers will be preserved without any loss. 
 

7. How can I grant additional credentials to Virta Hub?

To grant additional credentials to Virta Hub, please follow these easy steps: 

• Log in to the Virta Hub.
• Navigate to the Organisation tab located at the bottom of your screen.
• Within the Organisation section, click on Team.
• On the right-hand side, you will see the Invite member button. Click on it.
• Enter the email address of the person you wish to invite.
• Select the appropriate organisation for the new user. Please note that the members of your top-level organisation will have access to all sub-organisations.
• Choose the role you wish to assign to the new user. The role determines the level of access the user will have.
• The user will receive an invitation link via email. If they do not see it, advise them to check their spam folder.

 
Important Role-Based Permissions:

• Administrators have the ability to invite users with any role.
• Driver managers can invite Driver managers, Charging managers, and Viewers.
• Users with other roles can invite individuals with the same role as themselves, as well as Viewers.
• If you hold multiple roles, you are able to invite users to any of the roles you possess.

Please ensure you select the correct role and organisation to maintain the integrity and security of your charge point network. Read more about the roles here. 

8. What are the new functionalities available on Virta Hub?
Virta Hub provides all the core CPO functionalities you know from the Virta Admin Panel while enhancing them with a user-friendly and intuitive interface. Instead of a direct feature transfer from the old interface, Virta Hub's functionalities are continuously improved for enhanced efficiency and user experience. 
 
Recent additions to Virta Hub include:

• Batch operations for station lists, such as reboots, firmware updates, configuration modifications, and archiving.
• Enhanced filtering for station lists and logs.
• Scheduled tariffs and loyalty plans for a more flexible pricing strategy.
• Compatibility settings for electrical feeds and pool-level energy systems. Read more here and here.
• Detailed OCPP1.6 statuses logs, providing comprehensive insights into charging point performance.
• Dashboard enhancements featuring widgets for specific events and overviews of station statistics, i.e. widgets for zero kWh events, charging sessions longer than 36 hours, station overview, the average charging session duration, average energy distributed per session, number of charging sessions, total and the average number of charging sessions.
• Options for cancelling charging sessions and filtering charging history.*
• Archiving and restoring capabilities for stations and pools*.
• Seamless switching between organisations and sub-organisations without re-logging.*
• Advanced fleet management solutions. Read more here.*
• Customisable access to various Virta Hub modules for your organisation. 

Note: 
Please note that the features marked in * are not available in Virta Admin Panel 
 
 
In addition to these new features, Virta Hub maintains all the key functionalities of the Virta Admin Panel, including access management, charging history, and EV driver management. Additionally, the Virta Hub's support portal provides comprehensive guides to further streamline your daily operations.

9. Are there any functionalities that are missing from the Virta Hub? 
All frequently used functionalities from the Virta Admin Panel are now available on the Virta Hub. You can easily access these features for your routine operations. Please note that the seldom modified settings are managed through our internal tool. If you need any changes to these settings, you can request adjustments by contacting your Customer Success Manager. 
 
As part of this transition, functionalities are not only transferred but continuously enhanced. The user interface and features may be updated over time to improve usability and efficiency. If you find any critical functionality missing for your organization, please contact your Customer Success Manager or Virta Support for further assistance.
 
 

10. What do batch operations mean, and how do they work? 

Batch operations enable users to update or modify multiple sets of data simultaneously, streamlining administrative tasks. For instance, you can reboot or adjust the configurations of multiple charging stations at once. This article guides you on how to manage batch operations on the Virta Hub. 

11. Can I continue using the Virta Admin Panel as an eMobility Provider? 

No, the Virta Admin Panel will be discontinued. However, development efforts for the Virta Hub have prioritised CPO functionalities, meaning eMobility Providers (EMPs) relying on specific EMP features in the Virta Admin Panel will be among the last to be migrated to Virta Hub.  

Rest assured; all necessary EMP functionalities will be available on the Virta Hub before the Virta Admin Panel is phased out. 

12. How does the station list filtering improve my operational efficiency? 

The station list filtering feature in the Virta Hub significantly enhances operational efficiency by enabling you to sort and filter through your stations based on a variety of criteria and statuses. 

This functionality allows you to quickly identify stations that are online or offline, filter by manufacturer model, and effortlessly access detailed station information, streamlining management and troubleshooting.

13. Why does the tariffs section of my organisation display a zero value?  

In Virta Hub, the tariffs are configured at the organisational level. 
Upon navigating to the “Tariffs” tab, you may initially observe them listed as zero. This should not cause concern, as the existing tariffs for your charging points remain in effect. When you establish a new tariff on Virta Hub, it will be applied to all charging points under your organisation, eliminating the need to adjust prices for each charger individually. The set price, including VAT, will be presented to the drivers. To set tariffs for your organisation on the Virta Hub, follow the simple steps described here. 
 

14. What if my organisation uses advanced pricing? 

If your organisation uses advanced pricing, your pricing model will be automatically updated. You can review and edit prices in the Virta Hub before the change takes effect. Any ongoing charges will continue without interruption during the migration process. You will receive advance notification before any updates are implemented.  
For organisations with complex pricing solutions, your Customer Success Manager will contact you well in advance to ensure a seamless transition. If you have any questions regarding the pricing migration, your Customer Success Manager would be happy to help.

15. What are the loyalty tariffs, and how can they benefit my business? 

Loyalty tariffs operate by offering special rates to loyalty plan members. These rates are defined within Virta Hub, where standard plans are adjusted to provide discounts to EV drivers in the loyalty program. For example, you might set a 10% discount for AC chargers and 15% for DC chargers for loyalty plan members, enhancing customer retention and engagement. Read more about setting up and managing loyalty tariffs for your organisation here.

16. How has station and pool management improved in Virta Hub? 

Virta Hub introduces significant enhancements in station and pool management compared to the Virta Admin Panel. It offers both new and existing functionalities within a more intuitive, user-friendly interface, ensuring a smoother and more efficient experience.

With improved performance and faster processing speeds, Virta Hub optimises operational efficiency. Additionally, we are continuously rolling out new updates and improvements to further enhance your experience.

17. Is my Virta Admin Panel account deleted? How long can I access the Virta Admin Panel? 

You can continue using the Virta Admin Panel as usual until your organisation's scheduled migration date. After this date, you can still log into the Virta Admin Panel; however, your roles will be disabled, restricting any actions. Only limited data will remain accessible. All accounts will be permanently deleted after all EMP and Virta internal functionalities are transferred from the Virta Admin Panel. The initial estimate for this final step is December 2025.

18. Who can I contact if I encounter issues or need help using Virta Hub?
Virta support is happy to help you every step of the way.

Pricing System Migration (Note: This applies only to specific users) 

1. How does the new enhanced pricing system differ from advanced pricing?
The key differences in the new pricing system include:

• Charging prices are now set at the organisational level.
• Charging Point Operators (CPOs) define their preferred charging prices within Virta Hub.
• The final price for EV drivers may be higher due to additional applicable fees.
• Local Value Added Tax (VAT) is added on top of the EV driver’s price, by Virta.

2. What actions do I need to take as a customer?

Please visit the Virta Hub Pricing tab and adjust your charging tariffs as needed to align with your operational goal. The price you set is the price you, as a Charging Point Operator, will get. EV drivers might see higher prices due to the logic change (see previous question).

3. Why can't my customer edit their prices in the Virta Admin Panel's Stations > Pricing tab anymore?

Station-level pricing was a feature of advanced pricing and basic pricing. In the new enhanced pricing system, users need to use Virta Hub or in Virta Admin Panel Settings > Pricing tab to edit the prices.