Evailable is an AI-powered add-on for Virta Hub that enhances Charge Point Operators' network performance through real-time monitoring, predictive analytics, and automation. It identifies hidden failures, reduces manual maintenance, improves charger uptime, and supports mixed charger brands including OCPP. Evailable offers operational visibility and works alongside Virta Self-Healing for comprehensive predictive and reactive support. It is a separate solution that can be added to existing Virta Hub setups.
1. What is Evailable?
Evailable is an AI-powered operations add-on for Virta Hub. It helps Charge Point Operators improve network performance by turning charger data into predictive insights and automated actions.
2. How does Evailable work with Virta Hub?
Evailable integrates with Virta Hub through backend connectivity and uses charger and network data to provide real-time monitoring, predictive analytics and automated operational actions. This helps operators identify issues earlier, respond more efficiently and support charger availability across the network.
3. What does Evailable do?
Evailable provides three core capabilities:
- Monitoring and analytics
- Prediction
- Automation
It helps operators monitor charger behaviour in real time, detect hidden failures, anticipate potential outages and automate selected recovery or escalation actions.
4. What are the key benefits of Evailable?
Key benefits include:
- Improved charger uptime
- Reduced manual maintenance effort
- Better network availability
- More successful charging sessions
- Better visibility into charger and network performance
- Faster identification of operational issues
- Easier scaling of network operations
These capabilities are designed to support operational teams by making day-to-day network management more efficient and proactive.
5. What kind of issues can Evailable help identify?
Evailable can help identify hidden failures, recurring error patterns, operational anomalies and other charger-related issues that may affect uptime or charging success if left unresolved.
6. Can Evailable automate actions?
Yes. Evailable supports automation as part of its operational model. Depending on the use case, this can include automated recovery workflows, issue escalation and other actions that reduce manual intervention.
7. Is Evailable compatible with all charger brands?
Evailable is designed to work across charger brands and is suitable for mixed charging environments.
8. Does Evailable support OCPP chargers?
Yes. Evailable supports OCPP-based charger environments.
9. Is Evailable platform-independent?
Yes. Evailable is platform-agnostic in its application approach and is designed to integrate without requiring customers to replace their core charging point management setup.
10. What is the difference between Evailable and Virta Self-Healing?
Virta Self-Healing focuses on reactive recovery actions, such as automatically rebooting or resetting charging stations when needed. Evailable focuses on predictive analytics, operational visibility and automation that helps identify and address issues before they escalate. Together, they support both prediction and recovery.
11. Can Evailable be used together with Virta Self-Healing?
Yes. Evailable can be used together with Virta Self-Healing. Combining Evailable with Virta Self-Healing means CPOs can benefit from both reactive and predictive operational support.
12. What kind of visibility does Evailable provide?
Evailable provides visibility into network performance, charger status, successful sessions, issue development and operational trends. This helps teams understand what is happening across the network and prioritise action more effectively.
13. Is Evailable included in Virta Hub by default?
No. Evailable is not included in Virta Hub by default and is not part of the Virta Hub software. It is a separate add-on solution with its own interface. Existing customers can add Evailable to their charging network by contacting their Account Manager or Customer Success Manager.