Hello and welcome!
This article will walk you through the simple steps of ordering and managing the Virta Home process.
We will cover the following:
- Virta Home
- How to order Virta Home chargers
- How to manage Virta Home chargers
- Contact information
Let's get started:
1. Virta Home
When you choose Virta Home charging stations, you automatically gain access to Virta Home service. This service offers various benefits. It enables, among other things, the automatic allocation of charging costs to the leasing company. This means you can effortlessly manage the finances of charging your electric vehicle at home.
Sharing charger access
Sometimes Home charger access needs to be shared with others (relatives, visitors, etc.). With Virta Home chargers, this can be configured in the Virta Hub. Please read more here. This feature provides flexibility and convenience for everyone involved.
Setting the price
You can set a price for the home charging to receive home charging reimbursement. Virta will directly transfer the money to the home charger owner’s bank account.
Identify yourself
As a Virta registered user, you can access your home charger plus over 410,000 charging points across Powered By Virta's vast network. Whether at home or in the city, you can use the same Virta charging tag and mobile application to charge your electric vehicle wherever you go.
Support and safety
At Virta, we prioritise your satisfaction and safety. If you ever need assistance or have any questions, our dedicated customer success team is here to help. Simply create a support ticket on support.virta.global, and we'll provide you with the necessary support and guidance.
2. How to order Virta Home Charger
We take care of the complexities of installation, charging, and invoicing. All you need to do is just:
1. Order your EV and Home Charger from the leasing company.
2. Install the mobile app and set up your account.
3. Have your home charger installed.
4. Set up your home charger information in the app.
Please find detailed information about the charging devices here.
3. How to manage Virta Home Charger
You can simply manage your Home charger by setting the energy cost for home charging reimbursement and accessing payment information and history. Let's take a closer look at each:
Payment and reimbursement
Follow the below simple process:
- You receive Virta's welcome email.
- Verify your account.
- Configure your installed Home charger.
- Once you add the charging price and bank account details, reimbursement will be automatically directed to your/housing association's bank account.
Note!
You can update the price on your Virta Home Charger; if you update the price on your charger, it will affect the next billing cycle.
Activating Charging
To start charging your vehicle at the station, it's important to identify yourself. You can easily do this using your Virta account through the Virta charging tag or the mobile application. For more information on activating a home charger as a charge point owner, please refer to the details provided here.
4. Contact information
Virta Support
If you’re having an urgent problem with charging, don’t worry. The Virta phone support team is here for you 24/7 at +35880002200 (Finland). For non-urgent matters, we recommend contacting our customer support by email at support@virta.global or creating a ticket.
Your leasing company support
Please contact your leasing company for any questions about your EV leasing contract, account settings, or invoicing.
Installation company support
If you have questions about your home charging installation, your installation company support is always happy to help with any support you need.
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