Hello and welcome!
As Charge Point Operators (CPOs) or EV charging service providers, the ability to scale your operations efficiently relies on smart delegation and secure team collaboration. Whether you're managing a growing network of EV chargers, customer accounts, or energy services, having the right people with the right access is mission-critical.
This guide will walk you through how to add members to your management team using the Virta Hub, enabling seamless team onboarding, access control, and operational oversight.
Why This Matters
As your network expands, so do your operational demands. Adding team members allows you to:
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Distribute workload across roles (e.g. Driver Manager, Charging Manager, Technician)
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Enhance response times for customer support and charging station issues
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Ensure secure access control across different user roles
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Enable region-specific teams to act independently yet stay aligned
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Maintain full audibility and transparency of user actions
Let’s dive into the step-by-step guide to adding team members in Virta Hub.
1. Prerequisite to Add Team Members in Virta Hub
Access levels depend on your role within Virta Hub:
|
Your Role |
Who You Can Invite |
| Administrator | Any role |
| Driver Manager | Driver Managers, Charging Managers, Viewers |
| Charging Manager | Charging Managers, Viewers |
| Viewer | Viewers |
| Multiple Roles? | You can invite users for any role you hold |
Read more details on the Roles Description guide, available here.
Note:
Please note that this guide is only for adding team members to manage your organisation. To give drivers access to specific chargers, please follow the guide here.
2. Adding Members to Your Team
To add team members to your team, you will log in to the Virta Hub and navigate to the
"Organisation" tab > "Team" as shown in the picture. You will see a panel on the right with “Available actions”.
To invite team members to your organisation, follow these simple steps:
- Click on "Invite member".
- Provide your team members' email addresses.
- Choose their role from the drop-down menu. You can find more information here if you are unsure about their role.
- If you are part of multiple organisations, select the appropriate one from the drop-down menu for your team member.
- Click "Add member".
3. Confirmation & Activation
- once added, your team member will receive an email invitation to join your organisation.
- If the invitation is missing, please ask them to check the spam folder as well.
- Their user’s status is Pending and will change to Active once they accept the email invitation.
That's it! You now know how to add a member to your team.