Station statuses are a very important part of managing any charging network. They let you know when your device is doing fine - but more importantly when it needs some attention.
The first thing to understand about statuses is that they are divided into two different kinds:
- Administrative statuses, which are defined by the person administrating the stations - you
- Operating statuses, which are communicated by the station itself to our system
Our system supports 4 different general administrative statuses and 3 different accessibility statuses.
General administrative statuses:
- In service: The element is in service and can be used for charging
- In deployment: The element is currently being deployed. It is for example new or in replacement of existing elements. It will be in service "soon"
- In maintenance: The element is currently being maintained. It will be in service "soon"
- Out-of-service: The element is out-of-service. It might be functional but is defined as not currently usable
Administrative statuses can currently be applied separately to pools and charging points.
A 5th status exists, "Deleted" but you won't see it represented as such in our system. In the case of charging points, it has been replaced by the archiving functionality. In the case of pools, we don't support it at all - empty pools get destroyed when they are deleted and cannot be retrieved.
- Public access, free: The pool has no parking fee or other fee except the possible charging fee.
- Public access, payment required: The pool has parking fee or other fee in addition to the possible charging fee.
- Restricted access: To reach the pool, the EV driver needs to have access to the place where the pool is located. The access is restricted so not everyone can access the pool.
Accessibility statuses can be set under Stations tab. Regardless of the accessibility status, the pool is visible for every EV driver using the mobile app. (If you want to prevent users to see the pool and hide it in the app, login to Admin panel, find the right pool, go Edit pool and tap Hide pool slider). Accessibility statuses has only informational value for the end user and they don't affect general administrative statuses.
To understand how hidden location and private location work, see this page.
Administrative statuses are for now more of a functionality you can use as is most convenient for your operations. For example you might want to group all stations currently in your storage under the "In deployment" status, or your broken stations under "In maintenance".
It is important to note that all charging points with the following statuses: In deployment, In maintenance & Out-of-service are automatically disabled and cannot be used by your EV drivers.
We will keep this article updated as more functionality related to statuses is added.
As all stations with the statuses In deployment, In maintenance & Out-of-service are automatically disabled, cutting off all charger communication, the operative statuses only start being relevant if your charging point is In service.
There are 7 different operative statuses commonly used in the EV charging world:
- Available: The element is currently available
- Charging: The element is used by a driver and currently charging
- Faulted: An error occurred on the element
- Unavailable: The element is currently unavailable or cannot be reached by the system
- Offline: The element is currently offline
- Reserved: The element is currently reserved by another user
- Unknown: The element's operational status is unknown
Note that more specific information about the different statuses supported by your devices can be found in the manufacturer's documentation. Small differences exist in the way chargers interpret them.
Because of their nature, the operative statuses do not exist at pool-level.
Operative statuses are key in understanding how your devices are doing and if some actions are needed from you. They tell you if a charger is online, if no errors have occured, if drivers are charging successfully... it is good to understand when each of the specific chargers you own are experiencing issues, so as to troubleshoot them better.
You can also set up alerts for yourself, to get notified whenever your stations switch to an error status (Offline, Faulted, Unavailable).
Read more on How to set up alerts.
In the picture below, we can see 4 statuses
- The ones circled in black are the administrative statuses of the pool (In deployment) and the selected charging point (In service). The second one is shown twice - one as information, and one in the edit menu.
- The one circled in blue is the operative status of the selected charging point (Offline).
Example of accessibility statuses: