Virta

2.5 How to Manage Charging Stations Remotely

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Hello and welcome!

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In this article, we guide you on managing your charge points remotely. 
Lets get started

  1. Go to the "Stations" tab and click "All stations."
  2. Select a station under your organization.
  3. As an authorized user, find the "Control stations" tab under Available Actions on the right side of your screen (or at the bottom in mobile view).


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This panel gives you access to a variety of remote commands. The OCPP communication protocol is used for remote instructions. Let's have a closer look at each command:

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Start Charge

You have the option to initiate a charging transaction remotely. Please note that this action, known as "Start," sends a "remoteStartTransaction" command to the charger. It's important to remember that this action will not start billing and should only be used as a last resort.

 

Stop Charge

To halt an ongoing charging transaction, select the "Stop" option. This action triggers a "remoteStopTransaction" command, effectively stopping the charging process.

 

Release Cable

If the charging cable gets stuck in the car or the charging device, activate the cable release function with the "Release" command. This function is specifically designed to resolve such situations.

 

Cancel Reservation

If you need to manually cancel any current reservations impacting the charger, the "Cancel Reservation" feature allows you to do that.

 

Stop Billing

When a problem cannot be easily resolved, utilise the "Stop Billing" function. This action will cease the billing for the ongoing charging event, preventing the connected EV driver from being billed for a faulty session.

 

Clear RFID Cache

Select the "Clear RFID Cache" option to clear the charger's RFID cache. This function ensures a fresh start and clears any cached data.

 

Reboot Station

You can reboot the station's software remotely to debug minor system errors, such as communication issues. This action, known as "Reboot Station," helps resolve minor issues.

 

Please remember that the availability of specific commands depends on the current status of the charging point. Refresh the page if you notice any issues or believe that the displayed status or available actions are inaccurate. 

 

We've designed this intuitive system to give you complete control over your charge points, no matter where you are. Explore and utilise these remote management features to streamline your charging operations.


You can now effortlessly manage your stations remotely.

 

Happy managing your charging stations remotely!

 

 

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