Virta

Understanding Error Codes: Why Your Charging Point Status Shows as "Faulted"

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Hello and welcome!

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This article walks you through understanding the error codes associated with your charging points.

To begin, navigate to the Stations tab, where you'll find a list displaying the operational status of each charging point. 

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You can use filters to view only those charging points that are currently faulted.
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If your charging point is reporting its operative status as faulted, it is also telling more specific reasons for the error in the following example, UnderVoltage error. By opening the charging point details, the view gives you more information about the situation: 
Screenshot 2024-10-14 at 14.11.03.png

 

In the following table, all the possible error codes and their reasons are opened up.

 

Error code

Colour of the latest health status pill and inline notification

Title and text

ConnectorLockFailure

orange

ConnectorLockFailure error reported by station

Failure to lock or unlock the connector. Please check the cable.

EVCommunicationError

orange pill, no inline notification

(Communication failure with the vehicle, which might be caused by a communication protocol issue. I am not setting the charger to the faulted state, but it is suspended by the EVSE state. Nothing can be done in charger side.  — don’t display any text or inline-notification)

GroundFailure

red

GroundFailure error reported by station

The ground fault circuit interrupter has been activated. Manual on-site maintenance by the manufacturer is required to prevent high voltage and stations from getting damaged.

HighTemperature

red

HighTemperature error reported by the station

The temperature inside the station is too high. The cooling system is possibly broken. Manual on-site maintenance by the manufacturer might be required.

InternalError

orange

InternalError reported by station

Error in internal hard- or software component. This might be caused by misconfiguration or wrong backend settings.

LocalListConflict

orange

LocalListConflict error reported by station

The authorisation information received from the central system is in conflict with the LocalAuthorizationList. Please check that EV driver data, including the charging tag, is valid.

NoError

green pill, no inline notification

(No error is reported by the station)

OtherError

orange

OtherError is reported by the station

A vendor-specific error code has been reported. Check vendorErrorCode from charger's manual and act accordingly.

OverCurrentFailure

red

OverCurrentFailure error reported by the station

Over-current protection, the device has tripped. A manual on-site check by a manufacturer or vendor-certified electrician is required.

OverVoltage

red

OverVoltage error reported by the station

Voltage has risen above an acceptable level. A manual on-site check by a manufacturer or vendor-certified electrician is required.

PowerMeterFailure

orange

PowerMeterFailure error reported by station

Failure to read power meter. The power reader might be broken. Manual on-site maintenance by manufacturer might be required.

PowerSwitchFailure

orange

PowerSwitchFailure error reported by station

The power switch control might be broken. Manual on-site maintenance by manufacturer might be required.

ReaderFailure

orange

ReaderFailure error reported by station

The idTag reader might be broken. Manual on-site maintenance by manufacturer might be required.

ResetFailure

orange

ResetFailure reported by the station

Unable to perform a remote reset. A manual on-site reboot is required.

UnderVoltage

red

UnderVoltage reported by the station

Voltage has dropped below an acceptable level, which is possibly due to broken components. Manual on-site maintenance by the manufacturer is required.

WeakSignal

orange

WeakSignal error reported by the station

Wireless communication device reports a weak signal. Please contact your salesperson and consider getting a signal booster if the problem persists.

 

If you have any questions, please reach out to our CSM, and they will be happy to help!

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