Hello and welcome!

The centre for Virta customer support functions is the Support Portal support.virta.global

There you can find guides introducing our services and giving guidance on the most common problems. The best way to contact Virta support is by creating a support request in the portal.

This guide covers the following topics: 

1. How to submit a support request?
2. How to check the status of the support request? 

Let's start:

1. How to submit a support request?

After you have signed in, you can submit a request using the button in the upper right-hand corner. When submitting a request, you are first asked to select the correct form according to your business/operational model.

Next, please choose the topic. You have the possibility to report an incident, ask technical questions or report a service request. After choosing the correct topic, please fill in all the fields carefully.

A good description is important. Please provide as much information about your issue as possible! The option to add attachments and screenshots can be found at the end of the form.

Finally, submit your request from the button at the bottom of the form.

You will receive an email notification when the support request has been submitted successfully. If you don’t receive an email, it indicates a technical issue, and we advise you to submit the request again.

We handle all support requests as soon as possible.

Note:
Please note that you can change the language at the top of the page

2. How to check the status of the support request?

You can see all your requests by clicking "Your requests" on the top righthand corner in the Support Portal. To see your requests, you are asked to log in with your business email. Once you have logged in, you can see all your requests and amend or revise existing ones.

The request status can be either solved, awaiting your reply or open.

•  Solved: We have solved your issue
• Awaiting your reply: We have responded to your request and are requesting additional information
• Open: We haven’t gotten to your request yet
  

You can also view all your previous support requests in My requests as well.