Virta in general

Questions about Virta, its products and anything relevant to your business

Our Service Levels
In essence, Virta’s modular platform is a marketplace for charging and energy transactions. The platform services ensure a smooth and automated flow of inf...
Wed, 20 Nov, 2019 at 10:50 AM
How do I contact Virta?
If you have issues within your charger network or tool itself, please navigate over to the "Support" tab as marked on the below picture: Alw...
Mon, 25 Nov, 2019 at 1:05 PM
How do I upgrade/downgrade my service?
Do you feel like you would like to take your organisation to the next level? Currently, we don't provide an option to upgrade or downgrade your ser...
Mon, 25 Nov, 2019 at 1:19 PM
Levels of Support
1st level support: Support for end customer needs Assisting end-users on charger operation and miscellaneous questions about charging Access to contro...
Mon, 25 Nov, 2019 at 3:13 PM
Terminology
New to electric vehicles, charging and all things related? Fear not! We have collected a brief dictionary for you. AC Alternating Current AP Admin Pa...
Mon, 25 Nov, 2019 at 3:15 PM
What's new in the refreshed Virta Platform (2020)
In January 2019, Virta started an extensive development project to remould its admin interface.   The previous system, the Admin Panel, needed to be made ...
Thu, 2 Apr, 2020 at 11:25 AM