Troubleshooting & Support

FAQ
Usually every company has a long list of questions they are asked frequently. We however don’t have such listing. And why is that? Because there are no freq...
Thu, 13 Jun, 2019 at 9:21 AM
Feedback functionality
It is possible to log customer feedback. Feedbacks can be linked to both customer account and also charger that the user has contacted about. Feedback allow...
Thu, 13 Jun, 2019 at 9:22 AM
Release notes
Release notes are published for the customers on the JIRA ticketing platform. You can find release notes of Virta platform here. In order to view the rele...
Thu, 13 Jun, 2019 at 9:23 AM
Levels of Support
1st level support: Support for end customer needs Assisting end-users on charger operation and miscellaneous questions about charging Access to control ...
Thu, 13 Jun, 2019 at 9:24 AM
Virta System Support
During operational use of Virta system, all inquiries and possible error reports should be sent to support@virta.global. In order to speed up the ticket h...
Thu, 13 Jun, 2019 at 9:25 AM