✰ FAQ for EV drivers

General questions

• I have an idea on how to improve Virta's service. What do I do?
• What can I do with Virta app?
• Is there a way to charge without creating a prepaid account?
• How can I get a home charger?
• How does Virta handle my payment data?
• How does Virta handle security?

Account and payments

• What does verifying my email mean?
• I was billed too much. How can I get a refund?
• How do I login to the app?
• I've forgotten my password
• How can I add my own RFIDs to my account?
• What is the 1€ monthly minimum fee?

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Charging

• Can I use stations abroad?
• Why does price of charging differs per location?
• Where can I see the price of charging?
• The charger (e.g. display) is broken. Where can I report this?
• Another car is blocking the charging station. Where can I report this?
• The charge event cannot be started. What can I do?

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