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  1. Virta
  2. ✰ FAQ for EV drivers

✰ FAQ for EV drivers

General questions

  • I have an idea on how to improve Virta's service. What do I do?
  • What can I do with Virta app?
  • Is there a way to charge without creating a prepaid account?
  • How can I get a home charger?
  • How does Virta handle my payment data?
  • How does Virta handle security?

Account and payments

  • What does verifying my email mean?
  • I was billed too much. How can I get a refund?
  • How do I login to the app?
  • I've forgotten my password
  • How can I add my own RFIDs to my account?
  • What is the 1€ monthly minimum fee?
See all 15 articles

Charging

  • Can I use stations abroad?
  • Why does price of charging differs per location?
  • Where can I see the price of charging?
  • The charger (e.g. display) is broken. Where can I report this?
  • Another car is blocking the charging station. Where can I report this?
  • The charge event cannot be started. What can I do?
See all 16 articles
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