There are two options for your customers: either they use the prepaid model or you bill them afterwards for their charges. If you select prepaid model, all the payment traffic is organized automatically and you don’t have to handle any customer invoices, receipts or anything. If you select to go with postpaid option, it’s up to you to decide how you want to bill your customers: we provide you all the information you need, either as exports or through APIs, and all you have to do is create the invoices and send them.
To help explaining the difference, here’s a short introduction to both customer types:
Prepaid customers are created trough subscriptions to services from dedicated registration websites. These registration sites are created by Virta. For prepaid registrations customer needs to have a valid debit or credit card on which online payments are possible.
View in customer account details when customer has a Prepaid subscription and a payment card stored in system.
Adding new prepaid balance:
1. Customer has agreed to automatic payments
- During the registration process, customer’s credit card is initially charged for the amount of money the EMP believes customers should be starting with. This amount of money is visible in the customer’s balance.
- Also, during the registration process, the customer is asked if he/she wants that his/her credit card is automatically charged for an additional balance of an amount you decide whenever his/her balance drops below a certain threshold.
2. Customer has not agreed to automatic payments: balance needs to be manually added by the customer via the customer portal.
Postpaid customers are users which don't have credit or debit cards in the system. When customers are "postpaid" all charging events are accepted. The EMP needs to handle invoicing of users with monthly bill.
View in customer account details when customer has a Postpaid account. Please note that "Balance" in postpaid customers shows negative value. The value is not related to customer invoicing but showing only the total value of charge sessions since registration.