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FAQ for EV drivers
Account and payments
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Account and payments
What happens to my Prepaid balance?
Will the Virta Postpaid by-card pricing model affect the charging cost at public and private charging stations?
Can I still use third-party charging networks with the Postpaid by-card pricing model?
Are there any additional fees or charges associated with the new Virta Postpaid by card pricing model?
How can I monitor my charging costs under the Postpaid by-card model?
What if I don't want to switch to a Postpaid by-card payment method?
What does it mean that the 1€ minimum fee is gone?
How does the new Virta "Postpaid by card" pricing model work?
What is the new Virta "Postpaid by card" pricing model?
Why is Customer Portal being shut down?
What can I do with the Virta mobile app?
I was billed incorrectly after a charge event. How can I correct this?
Is there a way to charge my car without creating a Virta account?
How does Virta handle my payment data?
How long does it take for RFIDs to arrive?
What does verifying my email mean?
How do I login to the app?
I've forgotten my password
How can I add my own RFIDs to my account?
Where can I find my charging history?
What does the prepaid account mean?
What is a RFID tag and what is it used for?
How do I cancel my Virta account?
How can I register as a Virta customer?
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