Account and payments
- I was billed incorrectly after a charge event. How can I correct this?
- What is the 1€ monthly minimum fee?
- Why is Customer Portal being shut down?
- Where can I get receipt?
- What can I do with the Virta mobile app?
- Is there a way to charge my car without creating a Virta account?
- How does Virta handle my payment data?
- How do I add balance to my prepaid account?
- How long does it take for RFIDs to arrive?
- What does verifying my email mean?
- How do I login to the app?
- I've forgotten my password
- How can I add my own RFIDs to my account?
- Where can I find my charging history?
- What does the prepaid account mean?
- What is a RFID tag and what is it used for?
- How do I update my payment card information?
- How do I cancel my Virta account?
- How can I register as a Virta customer?