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  2. FAQ for EV drivers
  3. Account and payments

Account and payments

  • I was billed incorrectly after a charge event. How can I correct this?
  • What is the 1€ monthly minimum fee?
  • Why is Customer Portal being shut down?
  • Where can I get receipt?
  • What can I do with the Virta mobile app?
  • Is there a way to charge my car without creating a Virta account?
  • How does Virta handle my payment data?
  • How do I add balance to my prepaid account?
  • How long does it take for RFIDs to arrive?
  • What does verifying my email mean?
  • How do I login to the app?
  • I've forgotten my password
  • How can I add my own RFIDs to my account?
  • Where can I find my charging history?
  • What does the prepaid account mean?
  • What is a RFID tag and what is it used for?
  • How do I update my payment card information?
  • How do I cancel my Virta account?
  • How can I register as a Virta customer?
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