FAQ for EV drivers

For Beginners

• How to charge at Virta charging stations
• How to charge with a mobile application - step-by-step video
• How to charge with an RFID tag - step-by-step video
• How to charge with one-time payment - step-by-step video
• How to contact Virta: 24/7 Incident hotline

Charging

• Helen's public charging network will be transferred to the Oma Helen application during April
• Can't start charging?
• Can't stop charging?
• What should I do if the cable is stuck?
• Charging with Roaming
• Why does price of charging differs per location?

See all 11 articles

Account and payments

• What is the new Virta "Postpaid by card" pricing model?
• What happens to my Prepaid balance?
• Will the Virta Postpaid by-card pricing model affect the charging cost at public and private charging stations?
• Can I still use third-party charging networks with the Postpaid by-card pricing model?
• Are there any additional fees or charges associated with the new Virta Postpaid by card pricing model?
• How can I monitor my charging costs under the Postpaid by-card model?

See all 24 articles

General questions

• How do I know if my RFID order has been successful?
• How to contact Virta?
• Do I need to sign up to charge?
• Do you have an idea how to improve Virta's services?
• How can I get a home charger?
• How does Virta handle security?

See all 9 articles