For Beginners
Charging
- Can't start charging?
- Can't stop charging?
- What should I do if the cable is stuck?
- Charging with Roaming
- Why does price of charging differs per location?
- Did you find a broken charging station?
Account and payments
- What is the new Virta "Postpaid by card" pricing model?
- What happens to my Prepaid balance?
- Will the Virta Postpaid by-card pricing model affect the charging cost at public and private charging stations?
- Can I still use third-party charging networks with the Postpaid by-card pricing model?
- Are there any additional fees or charges associated with the new Virta Postpaid by card pricing model?
- How can I monitor my charging costs under the Postpaid by-card model?
General questions
- How do I know if my RFID order has been successful?
- How to contact Virta?
- Do I need to sign up to charge?
- Do you have an idea how to improve Virta's services?
- How can I get a home charger?
- How does Virta handle security?