FAQ for EV drivers

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• For Beginners
  • How to charge with a mobile application - step-by-step video
  • How to charge with an RFID tag - step-by-step video
  • How to charge with one-time payment - step-by-step video
  • How to contact Virta: 24/7 Incident hotline
• Charging
  • Helen's public charging network will be transferred to the Oma Helen application during April
  • Can't start charging?
  • Can't stop charging?
  • What should I do if the cable is stuck?
  • Charging with Roaming
  • Why does price of charging differs per location?

  See all 11 articles

• Account and payments
  • What happens to my Prepaid balance?
  • Will the Virta Postpaid by-card pricing model affect the charging cost at public and private charging stations?
  • Can I still use third-party charging networks with the Postpaid by-card pricing model?
  • Are there any additional fees or charges associated with the new Virta Postpaid by card pricing model?
  • How can I monitor my charging costs under the Postpaid by-card model?
  • What if I don't want to switch to a Postpaid by-card payment method?

  See all 24 articles

• General questions
  • How do I know if my RFID order has been successful?
  • Do you have an idea how to improve Virta's services?
  • How to contact Virta?
  • How can I get a home charger?
  • How does Virta handle security?
  • Where can I see the price of charging?

  See all 9 articles