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FAQ for EV drivers

For Beginners

  • How to charge at Virta charging stations
  • How to charge with a mobile application - step-by-step video
  • How to charge with an RFID tag - step-by-step video
  • How to charge with one-time payment - step-by-step video
  • How to contact Virta: 24/7 Incident hotline

Charging

  • Can't start charging?
  • Can't stop charging?
  • What should I do if the cable is stuck?
  • Charging with Roaming
  • Why does price of charging differs per location?
  • Did you find a broken charging station?
See all 10 articles

Account and payments

  • I was billed incorrectly after a charge event. How can I correct this?
  • What is the 1€ monthly minimum fee?
  • Why is Customer Portal being shut down?
  • Where can I get receipt?
  • What can I do with the Virta mobile app?
  • Is there a way to charge my car without creating a Virta account?
See all 19 articles

General questions

  • How do I know if my RFID order has been successful?
  • How to contact Virta?
  • Do I need to sign up to charge?
  • Do you have an idea how to improve Virta's services?
  • How can I get a home charger?
  • How does Virta handle security?
See all 9 articles
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