If you can't stop charging, please try with both your RFID and your app. Please try a few times to give the charger a chance to connect with our platform. If the charging does not stop despite the attempts, please contact our incident hotline so that we can help you stop the charging remotely:

Finland: 0800 0 2200  

Sweden: 0 10-551 79 00 

Germany: 0 30 330 835 155

UK: 0 2081 062497

France: 0 1 86 47 26 90