We are improving how you can contact Virta Support!
To improve our customer’s support journey, we are moving from direct email support to a more streamlined and improved ticketing system. By doing this, you will be able to follow the status of your request and we will be able to respond to your urgent requests faster. We ask you to use our support portal https://support.virta.global/ whenever you wish to contact us from now on!
How do I sign up and log in?
First, go to our webpage and select services for businesses. After this you will be asked to log in. If this is your first time using the portal, you will need to sign up first.
Signing up is simple and straightforward: you are asked to give your full name and email. After signing up you will receive a welcome email so you can verify your email address and sign in.
How do I submit a request?
After you have registered and logged in you can submit a request via the button in the upper righthand corner. When submitting a request, you are first asked to select a correct form.
You have the possibility to report an incident, ask technical questions or report a service request, or to contact our Customer Success Management. After choosing the correct topic please carefully fill all the ticket fields.
How do I check the status of my request?
You can see all your requests by clicking your username and selecting my activities. Here you can see all your requests and amend or revise existing tickets. The request status can be either solved, awaiting your reply or open. Solved means that we have solved your issue, awaiting your reply means that we’ve responded to your ticket and are requesting additional information, and open means that we haven’t gotten to your request yet.
If needed, we can give you access to all your organisation’s tickets. Please raise a service request ticket to get the access.