How to set up Alerts

You can access the Alerts module via your Notifications page. On that page, click Manage alerts from the actions menu on the right side of your screen to open a new page. 

Add your first alert via the Add alert button on the right-side. 

When clicking on the button, a new right-side modal (or full-screen if you are using a smaller device) will open, letting you set up the parameters for your alert. 

For each new alert you will be able to input: 

• A name: to recognise the alert and what it is for when looking at your list 
• A description: in case you wish to be a bit more precise than just a name 
• Which organisation to monitor: currently each alert will be limited to a single organisation only. As we improve our users management capabilities, more options will be available in the future. 
• The rule to trigger the alert: 
  • According to a change in station statuses 
  • According to error codes sent by stations 
  • According to various charging session parameters (price, average power, duration, comsumption)
• Who will be notified: only you, or should we also include other team members? Note that only team members with access to the organisation you have selected can be added to the alert. 
• When: daily, every 6 hours*... 
• And how: either only via the platform, or additionally via email 

To edit/delete alerts, simply select them from the table on the alerts management page. New options will be then available from the menu for you to use. 

Why can’t I see the users who will be notified? 

Sometimes, users above your hierarchy level in the system might create alerts for your organisation. If you do not have access to their data, you will simply see “X users” in the Notify column.