In rare occasions charging cable may end up stuck inside charger's socket. This may happen due to charger malfunction or connection time out. If this happens don't panic and firstly try stop charger event via mobile app, RFID or one-time-payment website. If this doesn't help try to unlock and lock cable from your car's side. Gently try to remove the cable from the socket, some charger manufactures have rather tight sockets on their devices.
If none of the solutions above helps, please call our incident hotline:
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