Hello and welcome!
We've got you covered through your onboarding journey. Here is how to submit a Virta Support request.
Virta Support
Virta Support Portal is the dedicated hub for Virta customer support (support.virta.global). This centralised platform serves all your support needs. You'll find many helpful articles that introduce our services and guidance on tackling common issues. The best way to contact Virta support is by creating a support request in the portal. Here is a quick guide on how to create a Virta support request.
How to submit a support request?
Submit a request via the button in the upper right corner. You are first asked to select the correct form based on your issue.
You can report an incident, ask technical questions or report a service request. After choosing the correct topic, please fill in all the fields carefully. The detailed description accelerates the support process. The option to add attachments and screenshots can be found at the end of the form. Click on the submit button to send your request.
You will receive an email notification when the support request has been submitted successfully. If you don’t receive an email, this indicates that there has been a technical issue. We advise you to submit the request again. We handle all support requests as soon as possible.
How to check the status of a support request?
You can see all your requests by clicking your username on the top right corner of the Support Portal and selecting My Activities.
Here, you can see all your requests and amend or revise existing ones.
The request status can be Solved, Awaiting your reply, or Open.
- Solved: We have solved the issue.
- Awaiting your reply: We have responded to your request and are requesting additional info.
- Open: We have yet to get your request.
You can view all your previous support requests in the My activities section.
Virta support assists you at every step of your onboarding journey.
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